Shipping Policy
1. Shipping Coverage
This Shipping Policy applies to orders placed through jorumel.com. ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" is a Poland-based tableware website, and we provide shipping services to Poland, Europe, and the Rest of the World. Shipping availability may vary depending on destination, carrier service coverage, local regulations, customs requirements, and logistics conditions. Final delivery availability will be confirmed at checkout.
2. Order Processing Time
Orders are normally processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding weekends and public holidays. Processing time is separate from shipping transit time. During peak seasons, holidays, promotions, or unexpected order volume increases, processing may take slightly longer.
3. Shipping Regions, Time, Fees, and Free Shipping
Shipping time, shipping fees, and free shipping thresholds are listed below. Delivery times are estimates only and are calculated after the order has been processed and shipped.
Poland: estimated delivery time is 5–10 business days. Standard shipping fee is EUR €7.99. Free shipping is available for orders over EUR €120.00.
Europe: estimated delivery time is 7–15 business days. Standard shipping fee is EUR €12.99. Free shipping is available for orders over EUR €180.00.
Rest of the World: estimated delivery time is 10–20 business days. Standard shipping fee is EUR €22.99. Free shipping is available for orders over EUR €220.00.
4. Logistics Carriers
We work with third-party logistics carriers and delivery partners, which may include DHL, DPD, UPS, FedEx, Poczta Polska, InPost, or other regional carriers depending on the shipping destination, package size, package weight, delivery route, and carrier availability. The final carrier may be selected based on the most suitable delivery method for your order.
5. Tracking Information
After your order has been shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24–48 hours to appear after the package is handed over to the carrier. If tracking does not update immediately, this does not necessarily mean that the package has not been shipped.
6. Delivery and Signature
Some orders may require a signature upon delivery depending on the carrier, destination, package value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address. If a package cannot be delivered due to an incorrect address, unavailable recipient, refusal of delivery, or failed delivery attempts, additional shipping fees may apply.
7. Fragile Tableware Packaging
Because tableware products may be fragile, we make reasonable efforts to pack items securely before shipment. However, minor package dents, outer box wear, or cosmetic damage to the shipping carton may occur during transportation and may not affect the product itself. Please inspect the contents carefully after delivery.
8. Damaged, Broken, or Incorrect Packages
Please inspect your package immediately upon delivery. If your order arrives damaged, broken, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at care@jorumel.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. Claims submitted after 48 hours may be difficult to verify with the carrier.
9. Customs, Duties, and Import Taxes
For orders shipped within Poland, no customs duties or import taxes will apply. For international orders outside Poland, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are determined by the destination country or region and are the customer’s responsibility unless otherwise required by law. Customs clearance may also affect delivery time. We are not responsible for delays, additional costs, or delivery restrictions caused by customs procedures or local import regulations.
10. Contact Information
If you have any questions about shipping, delivery, tracking, damaged packages, or customs matters, please contact us using the information below:
Company: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ"
Address: 28 Czerwca 1956 R. 400, lok. 408, 61-441 Poznań, Poland
Email: care@jorumel.com
Phone: +48 544130751