Return & Refund Policy
1. Return Period
This Return & Refund Policy applies to orders placed through jorumel.com. Customers may request a return within 30 days of the confirmed delivery date. Return requests submitted more than 30 days after delivery will not be accepted. Please contact us within the required return period before sending any item back.
2. Return Request Process
To start a return, please contact us at care@jorumel.com with your order number, the item you wish to return, the reason for return, and clear photos when applicable. For damaged, broken, defective, missing, or incorrect items, please also provide photos of the product, packaging, shipping label, and a brief description of the issue. Returns must be approved before being shipped back. Unauthorized returns may be refused or may not be eligible for refund processing.
3. Return Conditions for Tableware Products
Returned tableware products must be unused, clean, undamaged, and in resalable condition. All original packaging, protective materials, accessories, manuals, parts, and included components must be returned together. Items must not show signs of use, washing, stains, odors, scratches, chips, cracks, or customer-caused damage.
4. Damaged, Broken, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, broken, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at care@jorumel.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. Claims submitted after 48 hours may be difficult to verify with the carrier.
5. Non-Returnable Items
The following items are not eligible for return unless required by law or caused by our verified error: final sale items, clearance items, customized or personalized products, items marked as non-returnable on the product page, used tableware, washed items, chipped or cracked items caused after delivery, items missing original packaging or required components, and products returned after the 30-day return period. If a product page lists a different return condition, the product-page condition will apply to that item.
6. Return Shipping Fees
Return shipping fees depend on the reason for return. If the return is due to personal preference, change of mind, incorrect address provided by the customer, refusal of delivery, or other customer-related reasons, the customer is responsible for return shipping costs. If the return is caused by our confirmed error, verified defect, damaged item upon arrival, missing item, or incorrect item, we will provide a suitable return solution, which may include a prepaid return label, replacement, or refund where applicable. Customers should use a trackable shipping method, as we are not responsible for returns lost in transit.
7. Refund Review and Processing Time
After we receive the returned item, we will inspect it to confirm whether it meets the return conditions. If approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, Stripe, PayPal, or payment provider may require additional time to post the refund to your account. Original shipping fees are generally non-refundable unless the return is due to our confirmed error, verified defect, damaged item, or incorrect item as required by applicable law.
8. Contact Information
If you have questions about returns, refunds, damaged items, defective products, or refund status, please contact us before sending any item back. To support clear review and payment dispute verification, please keep your order confirmation, tracking record, photos, and communication history.
Company: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ"
Address: 28 Czerwca 1956 R. 400, lok. 408, 61-441 Poznań, Poland
Email: care@jorumel.com
Phone: +48 544130751