FAQ
1. What products do you sell?
Q: What kind of products are available on jorumel.com?
A: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" sells tableware products for daily household use. Product details, materials, sizes, colors, and packaging information are shown on each product page where applicable.
2. Where do you ship?
Q: What regions do you currently deliver to?
A: We currently provide shipping services to Poland, Europe, and the Rest of the World. Final shipping availability will be confirmed at checkout, and more details are available in our Shipping Policy.
3. How long does order processing take?
Q: How long will it take before my order is shipped?
A: Orders are normally processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding weekends and public holidays.
4. How long does delivery take?
Q: What are the estimated delivery times?
A: Poland delivery is estimated at 5–10 business days, Europe delivery is estimated at 7–15 business days, and Rest of the World delivery is estimated at 10–20 business days. Delivery time is an estimate only and may be affected by carriers, customs, weather, holidays, or local delivery conditions.
5. How much is shipping?
Q: What shipping fees do you charge?
A: Standard shipping is EUR €7.99 for Poland, EUR €12.99 for Europe, and EUR €22.99 for the Rest of the World. These shipping rules are explained in our Shipping Policy.
6. Do you offer free shipping?
Q: Can my order qualify for free shipping?
A: Free shipping is available for orders over EUR €120.00 in Poland, over EUR €180.00 in Europe, and over EUR €220.00 for the Rest of the World. The final shipping fee or free-shipping eligibility will be shown at checkout.
7. Will I receive tracking information?
Q: How can I track my order?
A: After your order has shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24–48 hours to appear after the package is handed over to the carrier.
8. What should I do if my tableware arrives damaged?
Q: My item arrived broken, damaged, defective, missing parts, or incorrect. What should I do?
A: Please contact us within 48 hours of delivery at care@jorumel.com. Include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue so we can review it properly.
9. Are customs duties or import taxes included?
Q: Will orders have customs fees?
A: For orders shipped within Poland, no customs duties or import taxes will apply. For orders outside Poland, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are determined by the destination country or region and are generally the customer’s responsibility unless otherwise required by law.
10. What payment methods do you accept?
Q: Which payment methods can I use?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Diners, JCB, and Google Pay, as displayed at checkout. Available payment methods may vary depending on your device, browser, location, card issuer, or payment provider.
11. What currency do you use?
Q: What currency are orders processed in?
A: All transactions on jorumel.com are processed in Euros (EUR). If your payment method uses another currency, your bank or payment provider may apply currency conversion rates or foreign transaction fees.
12. Is my payment information secure?
Q: Do you store my full card details?
A: We use secure third-party payment processors and do not directly store full card numbers, CVV codes, complete bank account details, or full payment credentials on our servers. More details are available in our Payment Policy.
13. What happens if my payment fails?
Q: Why was my order not confirmed after payment?
A: If a payment is declined, incomplete, flagged for review, or fails authorization, the order may not be confirmed or may be delayed. Please check your billing information, card details, balance, payment limits, and authentication requirements before placing another order.
14. Can I return an item?
Q: What is your return period?
A: Customers may request a return within 30 days of the confirmed delivery date. Return requests submitted more than 30 days after delivery will not be accepted. Full return rules are stated in our Return & Refund Policy.
15. What condition must returned tableware be in?
Q: What are the return conditions for tableware products?
A: Returned tableware must be unused, clean, undamaged, and in resalable condition. All original packaging, protective materials, accessories, manuals, parts, and included components must be returned together.
16. Who pays return shipping?
Q: Do I need to pay for return shipping?
A: If the return is due to personal preference, change of mind, incorrect customer-provided address, refusal of delivery, or another customer-related reason, the customer is responsible for return shipping. If the return is caused by our confirmed error, verified defect, damaged item upon arrival, missing item, or incorrect item, we will provide a suitable return solution.
17. How long does a refund take?
Q: When will I receive my refund?
A: After an approved return or refund review, refunds are issued to the original payment method within 7 business days. Your bank, card issuer, Stripe, PayPal, Apple Pay, Google Pay, or other payment provider may require additional time to post the funds to your account.
18. How do you protect my privacy?
Q: How is my personal information handled?
A: We collect and use customer information for order processing, payment verification, shipping, customer support, returns, refunds, fraud prevention, legal compliance, and website security. We use reasonable security measures such as SSL/TLS encryption, secure checkout connections, restricted access controls, fraud-screening tools, and secure service provider integrations, as explained in our Privacy Policy.