Privacy Policy

1. Introduction

This Privacy Policy explains how ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" collects, uses, stores, shares, and protects personal information when customers visit or place orders through jorumel.com. We operate an online tableware website and process information only for legitimate business purposes such as order fulfillment, customer support, payment verification, fraud prevention, legal compliance, and website improvement.

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, checkout pages, customer service channels, email communications, and related order-processing activities. By using jorumel.com, creating an order, contacting us, or submitting information through our website, you acknowledge that your information may be processed according to this Privacy Policy.

3. Information We Collect

We may collect personal information such as your name, billing address, shipping address, email address, phone number, order details, payment status, delivery records, and customer service messages. We collect this information when you place an order, contact us, request support, subscribe to communications, submit a return request, or interact with our website.

4. Order and Delivery Information

When you purchase tableware products from jorumel.com, we collect information needed to process and deliver your order. This may include product details, quantity, shipping region, delivery address, tracking information, carrier updates, and order status. Shipping-related information is used according to our Shipping Policy.

5. Return and Refund Information

If you request a return, refund, replacement, or damage review, we may collect your order number, photos of the item, photos of the packaging, shipping label photos, return tracking records, and communication history. This information helps us verify claims, prevent fraud, respond to payment disputes, and process eligible requests under our Return & Refund Policy.

6. Payment Information

Payments on our website are processed through secure third-party payment providers, including Stripe. We do not directly collect, store, or have access to your full card number, CVV, complete bank account details, or full payment credentials. Payment information is submitted securely to the payment processor for authorization, fraud screening, settlement, refund handling, and dispute review.

7. Stripe Payment Security

Stripe may process payment-related information such as card authorization results, transaction IDs, payment status, billing details, fraud-risk signals, refund records, and dispute evidence. We use Stripe to help protect customers and our business through secure payment processing, transaction verification, fraud detection, and chargeback management. We only access limited payment-related records necessary to confirm order status, issue refunds, or respond to payment disputes.

8. Device and Technical Information

When you visit jorumel.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring pages, pages viewed, session activity, approximate location based on IP address, and cookie identifiers. This information helps us maintain website security, detect suspicious activity, improve website performance, and understand how visitors use our site.

9. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to support website functionality, shopping cart features, checkout security, analytics, advertising measurement, and customer experience improvements. Customers may control cookies through browser settings, but disabling certain cookies may affect website functions, checkout performance, or shopping cart availability.

10. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to customer inquiries, review return and refund requests, prevent fraud, protect our website, comply with legal obligations, and improve our services. We do not use personal information for unrelated purposes without a valid legal basis or customer consent where required.

11. Legal Bases for Processing

Where applicable under GDPR or similar privacy laws, we process personal information based on contract performance, legitimate business interests, legal obligations, consent, and the establishment or defense of legal claims. For example, order and shipping information is processed to fulfill a purchase contract, while fraud-prevention records may be processed based on legitimate interests and legal compliance needs.

12. GDPR Privacy Rights

If GDPR applies to you, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to data portability and the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us at care@jorumel.com, and we may need to verify your identity before completing the request.

13. International Data Transfers

Because we provide shipping services to Poland, Europe, and the Rest of the World, personal information may be processed or transferred across different countries or regions. When information is transferred internationally, we take reasonable steps to protect it through appropriate safeguards, service provider controls, contractual protections, and security measures designed to protect customer data.

14. Information Sharing with Service Providers

We may share necessary information with service providers that help us operate our business, including payment processors such as Stripe, shipping carriers, fulfillment partners, website hosting providers, analytics providers, fraud-prevention tools, email service providers, and customer support systems. These service providers are only allowed to use information as needed to provide services to us and must protect the information according to applicable requirements.

15. Data Security Measures

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include SSL/TLS encryption, secure checkout connections, restricted administrative access, account authentication, access control, malware monitoring, software updates, firewall protection, and secure service provider integrations.

16. Payment and Checkout Protection

Our checkout process is designed to reduce payment risk and protect sensitive payment activity. Full payment credentials are handled by third-party payment processors, and we do not store full card numbers or CVV codes on our servers. We review payment status, transaction records, fraud indicators, refund history, and order evidence only when necessary for order verification, refund processing, or dispute response.

17. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill orders, provide customer service, process returns and refunds, comply with tax and accounting rules, prevent fraud, resolve disputes, and meet legal obligations. Order records, refund records, shipping records, and payment-related documentation may be retained where needed to support customer service, payment verification, or Stripe dispute evidence.

18. Customer Responsibilities

Customers are responsible for providing accurate order, billing, shipping, and contact information. Incorrect or incomplete information may affect order processing, delivery, return eligibility, refund review, or dispute verification. Customers should also keep order confirmations, tracking records, photos, and communication history in case support, refund review, or payment verification is needed.

19. Children’s Privacy

Our website is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If we become aware that a child has provided personal information without proper consent, we will take reasonable steps to delete or restrict that information. Parents or guardians may contact us at care@jorumel.com for privacy-related requests.

20. Contact Information

If you have questions about this Privacy Policy, your personal information, GDPR rights, payment security, data protection, or how we handle order-related information, please contact us using the details below. We will review privacy requests reasonably and may ask for information needed to verify your identity before responding.

Company: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ"

Address: 28 Czerwca 1956 R. 400, lok. 408, 61-441 Poznań, Poland

Email: care@jorumel.com

Phone: +48 544130751