Order Tracking
Use the form below to check the current status of your order. Please enter your order information carefully so the tracking result can be matched correctly.
Order Processing Time
Orders placed through jorumel.com are normally processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Time
United States orders usually arrive within 5–10 business days after shipment. Europe orders usually arrive within 7–15 business days. Rest of the World orders usually arrive within 10–20 business days.
Shipping Fees
Standard shipping is USD $7.99 for the United States, USD $12.99 for Europe, and USD $22.99 for the Rest of the World.
Free Shipping
Free shipping is available for orders over USD $120.00 in the United States, over USD $180.00 in Europe, and over USD $220.00 for the Rest of the World.
Tracking Updates
Tracking updates may take 24–48 hours to appear after the package is handed over to the carrier. If tracking does not update immediately, this does not necessarily mean the package has not shipped.
Customs and Import Taxes
For orders shipped within the United States, no customs duties or import taxes will apply. For orders outside the United States, customs duties, import taxes, VAT, or brokerage fees may apply.
Damaged Packages
Please inspect your package immediately upon delivery. If your order arrives damaged, broken, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at care@jorumel.com.
Delivery Delays
Delivery times are estimates only and may be affected by carrier service, customs clearance, weather, holidays, incorrect addresses, or local delivery conditions.
Need Help?
If you have questions about tracking, delivery status, shipping fees, customs matters, or damaged packages, please contact us.
Email: care@jorumel.com