Holiday Holly & Berry Decanter and Whiskey Glass Set, 5-Piece

Holiday Holly & Berry Decanter and Whiskey Glass Set, 5-Piece

€45.00

SKU COHO0385 Category Cocktail

Description

Featuring holly leaves, berries, and 24k gold accents, this holiday decanter and whiskey glass set brings festive charm and conversation-starting style to seasonal entertaining.

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Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through jorumel.com. ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" is a Poland-based tableware website, and we provide shipping services to Poland, Europe, and the Rest of the World. Shipping availability may vary depending on destination, carrier service coverage, local regulations, customs requirements, and logistics conditions. Final delivery availability will be confirmed at checkout.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment is successfully completed. Business days are Monday through Friday, excluding weekends and public holidays. Processing time is separate from shipping transit time. During peak seasons, holidays, promotions, or unexpected order volume increases, processing may take slightly longer.

3. Shipping Regions, Time, Fees, and Free Shipping

Shipping time, shipping fees, and free shipping thresholds are listed below. Delivery times are estimates only and are calculated after the order has been processed and shipped.

Poland: estimated delivery time is 5–10 business days. Standard shipping fee is EUR €7.99. Free shipping is available for orders over EUR €120.00.

Europe: estimated delivery time is 7–15 business days. Standard shipping fee is EUR €12.99. Free shipping is available for orders over EUR €180.00.

Rest of the World: estimated delivery time is 10–20 business days. Standard shipping fee is EUR €22.99. Free shipping is available for orders over EUR €220.00.

4. Logistics Carriers

We work with third-party logistics carriers and delivery partners, which may include DHL, DPD, UPS, FedEx, Poczta Polska, InPost, or other regional carriers depending on the shipping destination, package size, package weight, delivery route, and carrier availability. The final carrier may be selected based on the most suitable delivery method for your order.

5. Tracking Information

After your order has been shipped, we will send a shipping confirmation email with tracking information when available. Tracking updates may take 24–48 hours to appear after the package is handed over to the carrier. If tracking does not update immediately, this does not necessarily mean that the package has not been shipped.

6. Delivery and Signature

Some orders may require a signature upon delivery depending on the carrier, destination, package value, or local delivery rules. Customers are responsible for providing a complete and accurate shipping address. If a package cannot be delivered due to an incorrect address, unavailable recipient, refusal of delivery, or failed delivery attempts, additional shipping fees may apply.

7. Fragile Tableware Packaging

Because tableware products may be fragile, we make reasonable efforts to pack items securely before shipment. However, minor package dents, outer box wear, or cosmetic damage to the shipping carton may occur during transportation and may not affect the product itself. Please inspect the contents carefully after delivery.

8. Damaged, Broken, or Incorrect Packages

Please inspect your package immediately upon delivery. If your order arrives damaged, broken, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at care@jorumel.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. Claims submitted after 48 hours may be difficult to verify with the carrier.

9. Customs, Duties, and Import Taxes

For orders shipped within Poland, no customs duties or import taxes will apply. For international orders outside Poland, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are determined by the destination country or region and are the customer’s responsibility unless otherwise required by law. Customs clearance may also affect delivery time. We are not responsible for delays, additional costs, or delivery restrictions caused by customs procedures or local import regulations.

10. Contact Information

If you have any questions about shipping, delivery, tracking, damaged packages, or customs matters, please contact us using the information below:

Company: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ"

Address: 28 Czerwca 1956 R. 400, lok. 408, 61-441 Poznań, Poland

Email: care@jorumel.com

Phone: +48 544130751

Return & Refund Policy

1. Return Period

This Return & Refund Policy applies to orders placed through jorumel.com. Customers may request a return within 30 days of the confirmed delivery date. Return requests submitted more than 30 days after delivery will not be accepted. Please contact us within the required return period before sending any item back.

2. Return Request Process

To start a return, please contact us at care@jorumel.com with your order number, the item you wish to return, the reason for return, and clear photos when applicable. For damaged, broken, defective, missing, or incorrect items, please also provide photos of the product, packaging, shipping label, and a brief description of the issue. Returns must be approved before being shipped back. Unauthorized returns may be refused or may not be eligible for refund processing.

3. Return Conditions for Tableware Products

Returned tableware products must be unused, clean, undamaged, and in resalable condition. All original packaging, protective materials, accessories, manuals, parts, and included components must be returned together. Items must not show signs of use, washing, stains, odors, scratches, chips, cracks, or customer-caused damage.

4. Damaged, Broken, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, broken, defective, missing parts, or incorrect, please contact us within 48 hours of delivery at care@jorumel.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. Claims submitted after 48 hours may be difficult to verify with the carrier.

5. Non-Returnable Items

The following items are not eligible for return unless required by law or caused by our verified error: final sale items, clearance items, customized or personalized products, items marked as non-returnable on the product page, used tableware, washed items, chipped or cracked items caused after delivery, items missing original packaging or required components, and products returned after the 30-day return period. If a product page lists a different return condition, the product-page condition will apply to that item.

6. Return Shipping Fees

Return shipping fees depend on the reason for return. If the return is due to personal preference, change of mind, incorrect address provided by the customer, refusal of delivery, or other customer-related reasons, the customer is responsible for return shipping costs. If the return is caused by our confirmed error, verified defect, damaged item upon arrival, missing item, or incorrect item, we will provide a suitable return solution, which may include a prepaid return label, replacement, or refund where applicable. Customers should use a trackable shipping method, as we are not responsible for returns lost in transit.

7. Refund Review and Processing Time

After we receive the returned item, we will inspect it to confirm whether it meets the return conditions. If approved, the refund will be issued to the original payment method within 7 business days. Your bank, card issuer, Stripe, PayPal, or payment provider may require additional time to post the refund to your account. Original shipping fees are generally non-refundable unless the return is due to our confirmed error, verified defect, damaged item, or incorrect item as required by applicable law.

8. Contact Information

If you have questions about returns, refunds, damaged items, defective products, or refund status, please contact us before sending any item back. To support clear review and payment dispute verification, please keep your order confirmation, tracking record, photos, and communication history.