Contact Us

Thank you for visiting jorumel.com. If you have questions about products, orders, payment, shipping, returns, refunds, or website use, our support team is here to help.

Order Support

If your message is related to an existing order, please include your order number, email address used at checkout, and a clear description of your question so we can review it more quickly.

Product Questions

If you need help with tableware product details, packaging, materials, availability, or general shopping information, you may contact us before placing your order.

Shipping Help

For delivery, tracking, damaged packages, customs, or shipping-fee questions, please provide your order number and any related tracking information when available.

Reply Time

We typically reply to emails within 24 hours on business days, excluding public holidays. Messages sent during weekends, holidays, or peak periods may take slightly longer.

Contact Form

Please complete the form below if you need assistance. We recommend including your order number if your message is related to an existing order.