Terms of Service

1. Acceptance of Terms

These Terms of Service apply to your access to and use of jorumel.com, including browsing products, placing orders, making payments, requesting support, and using related website services. By using our website or placing an order, you agree to follow these Terms of Service and all policies referenced within them.

2. Website Operator

ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" operates jorumel.com as an online tableware website. Our business information is provided in the contact section of this policy, and customers may contact us for order, payment, shipping, return, refund, privacy, or service-related questions.

3. Product Scope

Our website sells tableware-related products intended for normal household or personal use. Product names, descriptions, photos, prices, availability, and specifications may be updated from time to time to reflect inventory changes, supplier updates, website adjustments, or correction of errors.

4. Product Information

We make reasonable efforts to display product information accurately, including item descriptions, materials, colors, sizes, quantities, packaging details, and prices. However, slight differences may occur due to screen settings, photography, product batches, manual measurement, or packaging updates.

5. Orders and Confirmation

When you place an order through jorumel.com, you are making an offer to purchase the selected products under these Terms of Service. An order is not fully accepted until payment is successfully completed and the order is confirmed by our system.

6. Right to Refuse or Cancel Orders

We reserve the right to refuse, cancel, limit, or review any order where we reasonably believe there may be pricing errors, stock issues, payment risk, fraud concerns, address problems, misuse of promotions, or violation of these Terms. If an order is canceled after payment has been captured, we will arrange an appropriate refund to the original payment method where applicable.

7. Pricing and Currency

All prices and transactions on jorumel.com are processed in Euros (EUR), unless otherwise clearly stated at checkout. Currency conversion fees, foreign transaction fees, bank charges, or payment-provider charges may be applied by your card issuer or payment provider and are not controlled by ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ".

8. Payment Terms

All orders must be paid in full before they are processed, packed, or shipped. We accept the payment methods shown at checkout, and payment security, failed payments, payment disputes, and refund-to-original-payment-method rules are explained in our Payment Policy.

9. Payment Security

We use secure third-party payment processors and do not directly store full card numbers, CVV codes, complete bank account details, or full payment credentials on our servers. Secure checkout connections, SSL/TLS encryption, payment authorization checks, fraud-screening tools, and restricted access controls may be used to help protect payment activity.

10. Shipping and Delivery

Shipping coverage, processing time, estimated delivery time, shipping fees, free-shipping thresholds, carrier handling, damaged package reporting, and customs-related matters are governed by our Shipping Policy. Delivery times are estimates only, and actual delivery may be affected by carrier service, customs procedures, weather, holidays, incorrect addresses, or other logistics conditions.

11. Customer Shipping Responsibilities

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. If a package is delayed, returned, refused, lost due to incorrect customer-provided information, or cannot be delivered because of failed delivery attempts, additional shipping fees or limitations on refund eligibility may apply.

12. Damaged, Broken, or Incorrect Products

Because tableware products may be fragile, customers should inspect the package and products immediately upon delivery. If an item arrives damaged, broken, defective, missing parts, or incorrect, the customer should follow the reporting requirements stated in our Shipping Policy and Return & Refund Policy.

13. Returns and Refunds

Return eligibility, return period, return process, return conditions for tableware products, non-returnable items, return shipping responsibility, inspection rules, and refund timing are governed by our Return & Refund Policy. Return requests submitted more than 30 days after the confirmed delivery date will not be accepted.

14. Refund Processing

Approved refunds are issued to the original payment method within 7 business days after approval, subject to the rules in our Return & Refund Policy. Banks, card issuers, PayPal, Stripe, Apple Pay, Google Pay, or other payment providers may require additional time to post the refund to your account.

15. Privacy and Personal Information

We collect, use, store, share, and protect customer information according to our Privacy Policy. By using jorumel.com, submitting information, placing an order, contacting support, or requesting a return or refund, you agree that your information may be handled as described in that policy.

16. Account and Communication Information

You agree to provide accurate contact, billing, shipping, and order information when using our website. We may contact you by email or other provided contact methods for order confirmation, payment review, shipping updates, return and refund matters, customer support, security notices, or policy-related communications.

17. Prohibited Uses

You may not use jorumel.com for unlawful, fraudulent, abusive, harmful, or unauthorized purposes. Prohibited activities include attempting to interfere with website security, submitting false information, abusing promotions, making fraudulent payment claims, uploading harmful code, scraping content without permission, or violating applicable laws.

18. Limitation of Liability

To the fullest extent allowed by applicable law, ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ" is not liable for indirect, incidental, special, consequential, punitive, or business-loss damages arising from your use of the website, products, shipping services, payment services, or third-party service providers. Where liability cannot be excluded, our liability will be limited to the amount paid for the specific order giving rise to the claim, unless applicable law requires otherwise.

19. Governing Law and Dispute Resolution

These Terms of Service and any dispute related to jorumel.com, orders, payments, shipping, returns, refunds, privacy, or website use shall be governed by the laws of Poland, without regard to conflict-of-law rules. Any dispute that cannot be resolved through customer support shall be handled by the competent courts with jurisdiction over the address of ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ", unless mandatory consumer protection laws require otherwise.

20. Contact Information

If you have questions about these Terms of Service, your order, payment, shipping, return, refund, privacy rights, or any website-related matter, please contact us using the information below. We recommend contacting us first so we can review your issue clearly before any formal dispute, payment dispute, or legal process is started.

Company: ARMILLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ"

Address: 28 Czerwca 1956 R. 400, lok. 408, 61-441 Poznań, Poland

Email: care@jorumel.com

Phone: +48 544130751